At SuperTechNova, you can discover your favorite items and enjoy free standard shipping on all deliveries within the United Kingdom (excluding UK overseas territories).
All parcels have been dispatched from the UK. Generally, the standard shipping method requires 4-6 business days for delivery, excluding the dispatch date.
If you need your items sooner, you can opt for our expedited delivery service for an additional charge of £20. This service will shorten the delivery time to 1-3 business days. Please note that expedited orders are subject to product availability and stock.
All parcels have been dispatched from the UK. Generally, the standard shipping method requires 4-6 business days for delivery, excluding the dispatch date.
If you need your items sooner, you can opt for our expedited delivery service for an additional charge of £20. This service will shorten the delivery time to 1-3 business days. Please note that expedited orders are subject to product availability and stock.
Delivery
Delivery time (excluding 1-3 days handling time)
Shipping costs
Free Shipping (No Minimums)
4 to 6 working days
£0
Insured Shipping
4 to 6 working days
£15.99
Rush Order
3 to 4 working days
£20
Insured Shipping
For Insured Shipping and Rush Orders, SuperTechNova will cover physical loss or damage to the goods by the courier up to the product value. Customers may be eligible for either a replacement or a refund of the product price. To qualify for a replacement or refund in case of suspected loss or damage, the following conditions must be met:
Customers must notify SuperTechNova within 48 hours of receiving a damaged package.
The claim must be made within 10 calendar days after the tracking number has been sent via email or the ticket system.
Photographic evidence is required, including images of the packaging (both inside and outside), courier packaging, bubble wrap, and the product.
Written confirmation of loss or damage from the courier or another related party.
Please note: If the claim is made after 10 calendar days, we cannot guarantee that the courier will accept the investigation.
To process a claim with the logistics carrier, we will need your personal information, including your full name, complete shipping address, and phone number. If additional information is required, we will contact you directly via email. These steps are only necessary for the claim process with the carrier, and your personal information will only be used for that purpose.
Timeframes
Delivery times are estimates provided by courier companies. SuperTechNova is not liable for delays caused by couriers, information errors, order changes, or adverse weather conditions.Please note that during peak seasons such as Black Friday, Cyber Monday, and Christmas, deliveries may take an additional 1-3 business days.
Delivery Issue
In the event of a disputed delivery, such as a missing item or parcel loss, please contact us with proof of purchase and allow 5 working days for us to investigate. During this period, we will conduct inquiries with our dispatch location(s) and the courier, depending on the nature of the dispute.
Customers may be asked to provide proof of signature and may need to complete a declaration confirming non-receipt of their order. Failure to provide proof of signature and/or the required declaration promptly may result in delays in the investigation, potentially extending beyond 5 working days.
If your order is misplaced during delivery, we will carry out a thorough investigation to locate the package and resolve the issue as quickly as possible.
Customers may be asked to provide proof of signature and may need to complete a declaration confirming non-receipt of their order. Failure to provide proof of signature and/or the required declaration promptly may result in delays in the investigation, potentially extending beyond 5 working days.
If your order is misplaced during delivery, we will carry out a thorough investigation to locate the package and resolve the issue as quickly as possible.
Liability
For Standard Delivery orders, the courier covers physical loss or damage during transport up to a specified maximum liability. SuperTechNova assumes no liability for delays after delivery, but we make every effort to ensure shipments arrive in good condition and on time.
For DOA disputes, if the product is damaged by physical impact, customers must notify SuperTechNova within 48 hours of receiving the damaged package, or the claim will be rejected by the courier due to expiration.
Third-party logistics providers may temporarily suspend delivery services due to uncontrollable factors such as strikes, manpower shortages, regulatory policies, or adverse weather conditions. In such cases, we will promptly switch to another logistics provider to ensure your parcel is delivered within the scheduled time frame. If the parcel cannot be delivered by the latest scheduled time, we will refund the additional £20 paid for the Rush Order service.
Please note that the above information will be subject to announcements from the third-party logistics provider, and you will be notified via email accordingly.
Please note that the above information will be subject to announcements from the third-party logistics provider, and you will be notified via email accordingly.