On this page, users accessing our website will be informed about:
The types of personal information we collect
The purposes for which this information is collected
How we utilize this information
Furthermore, it outlines the options available to you, including:
How to access and update your information
The safeguards in place to protect your information
Information we collect
At SuperTechNova, we collect customer data based on the specific services requested or transactions completed. We classify the data we gather into two main categories:
Personal Information
This refers to information that can identify you as an individual, such as your name, date of birth, personal identification numbers, and contact details including your address, phone number, and email. It also includes payment details like credit/debit card information (cardholder name, card number, billing address, expiration date), interactions with our customer service, and any inquiries made through our website, social media, or other channels.
This refers to information that can identify you as an individual, such as your name, date of birth, personal identification numbers, and contact details including your address, phone number, and email. It also includes payment details like credit/debit card information (cardholder name, card number, billing address, expiration date), interactions with our customer service, and any inquiries made through our website, social media, or other channels.
Technical Data
This includes device and technical information gathered when you use our website, such as IP addresses, unique identifiers, cookies, mobile carrier details, time zone settings, operating system, and platform.
This includes device and technical information gathered when you use our website, such as IP addresses, unique identifiers, cookies, mobile carrier details, time zone settings, operating system, and platform.
How we use
Cookies
Strictly Necessary Cookies: Essential for website functionality and security during your session.
Performance Cookies: Collect data to improve website performance (all data is anonymized).
Functionality Cookies: Personalize your experience by remembering preferences.
Targeting Cookies: Track browsing history to deliver relevant advertisements.
For more information about cookies, please refer to our Terms & Conditions.
We are required to disclose the legal basis for processing your data according to the General Data Protection Regulation (GDPR). We use your cookies in the following ways:
Enhancing your browsing experience by delivering content tailored to you, based on your browsing history and preferred settings such as region and language.
Displaying online advertisements in collaboration with third-party websites and performing analytics by integrating data with online advertising and marketing activities.
Personal Information
Under normal circumstances, SuperTechNova does not proactively share customer data or transaction information. However, exceptions may occur under specific conditions:
Complete Transaction
Your credit card company partners with us to complete transactions. We ensure the protection of your payment information through SSL encryption. Pre-authorization operations may be performed to verify fund availability and prevent fraud. Pre-authorizations are temporary holds and are not charged.
Your credit card company partners with us to complete transactions. We ensure the protection of your payment information through SSL encryption. Pre-authorization operations may be performed to verify fund availability and prevent fraud. Pre-authorizations are temporary holds and are not charged.
Logistics and Delivery Information
To ensure proper delivery, third-party logistics providers may access your name, address, and phone number. If delivery issues arise or there is damage to the product during shipment, we will provide the necessary information to file a complaint. Any additional information will be obtained with your consent.
To ensure proper delivery, third-party logistics providers may access your name, address, and phone number. If delivery issues arise or there is damage to the product during shipment, we will provide the necessary information to file a complaint. Any additional information will be obtained with your consent.
Legal Disclosure
We may disclose your personal information in compliance with any legal obligations or requirements imposed by the government or relevant authorities, upon receipt of their instructions.
We may disclose your personal information in compliance with any legal obligations or requirements imposed by the government or relevant authorities, upon receipt of their instructions.
Who we share the information with
- The third-party financial provider and the logistics partners collaborate to complete the transaction and ensure its security. Please refer to the pages Delivery and Payment.
- Companies that enable us to collect your reviews and comments, both online and offline, such as TrustPilot、Review IO. Companies which run our contact centres because they need your personal information to identify and contact you.
SuperTechNova complies with the GDPR and respects your privacy. We process personal data lawfully, fairly, and transparently, and take necessary steps to ensure data security. Users have rights under the GDPR, including access, rectification, erasure, restriction of processing, data portability, and objection to processing of their personal data.
Your Rights
The types of customer data that Supertechnova collects are largely associated with the circumstances of collection and the nature of the service requested or transaction undertaken. In general, there are two broad categories of customer data that we collect:
Access to information we hold about you
Correct information we hold about you
Request a copy of your personal data
Restrict our processing of your personal data
Reject our processing of your personal information
Under the GDPR, you have the rights mentioned above regarding your personal data when visiting our website or placing an order with us.
Also, you have the right to deny us access to or use of your personal data at any time, and you can choose to withhold your information without providing a reason.
If you would like to know more information about the details, please reach out to us via email.
Also, you have the right to deny us access to or use of your personal data at any time, and you can choose to withhold your information without providing a reason.
If you would like to know more information about the details, please reach out to us via email.
Opt-In Marketing Preferences
SuperTechNova respects your communication preferences. When you make a purchase or create an account, you can opt-in to receive marketing communications such as newsletters, promotions, and product updates.
You can manage your preferences at any time by updating your settings in your account. If you opt-out of marketing communications, you will still receive transactional emails related to your orders (such as order confirmations and shipping notifications).
To unsubscribe from marketing emails, click the "unsubscribe" link at the bottom of any email.
You can manage your preferences at any time by updating your settings in your account. If you opt-out of marketing communications, you will still receive transactional emails related to your orders (such as order confirmations and shipping notifications).
To unsubscribe from marketing emails, click the "unsubscribe" link at the bottom of any email.
How Long We Keep Your Personal Information
We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Typically, we retain customer data until the warranty period expires.
If required for legal, regulatory, or technical reasons, we may retain your data for more than 1 year. Additionally, we may need to keep it to assist with product recalls or safety notifications. In such cases, we will ensure that your privacy is protected and will use the information exclusively for these purposes, with retention not exceeding 2 years from the date of your order.
If required for legal, regulatory, or technical reasons, we may retain your data for more than 1 year. Additionally, we may need to keep it to assist with product recalls or safety notifications. In such cases, we will ensure that your privacy is protected and will use the information exclusively for these purposes, with retention not exceeding 2 years from the date of your order.
Security Measures
SuperTechNova takes the protection of your information seriously. We implement physical, technical, and organizational security measures to safeguard the personal data you provide from loss, destruction, and unauthorized access by third parties.
Please note that we take protecting your information and ensuring your safety seriously. However, the following situations are outside the scope of our liability:
Please note that we take protecting your information and ensuring your safety seriously. However, the following situations are outside the scope of our liability:
Consent or Contractual Necessity
Adhering to the Payment Card Industry Data Security Standard (PCI DSS) for the secure handling of debit and credit card information.
Complying with General Data Protection Regulation (GDPR) guidelines when collecting, processing, and storing personal data.
Utilizing encryption protocols and software to safeguard your personal information during transmission.
Conducting regular testing and evaluation of our security measures to ensure effectiveness.
Performing consistent backups of our essential data.
Force Majeure
Due to an extraordinary event outside of the seller’s control (force majeure), such as natural disasters.
For further information, please refer to our Terms & Conditions.
Policy Updates and Dispute Resolution
SuperTechNova will update this privacy policy whenever changes occur. Please review this page regularly to stay informed about your privacy rights. We handle disputes through our Customer Service team, with the goal of providing clear explanations and guidance on your consumer rights. Each case is treated with individual attention and care.
CONTACT
For more information about our privacy policies, if you have questions, or if you would like to make a complaint, please contact us via email.