Terms & Conditions
Delivering a transparent and seamless shopping experience is our top priority in every service we provide to our customers. We hope to clarify all the Terms & Conditions in this page, whether you're a personal consumer or a business purchaser.
We highly recommend reviewing our Terms & Conditions to fully understand our policies on transactions, delivery, refunds, and more while browsing our website. Please note that these terms may be updated periodically, so we encourage you to check them regularly.
By accessing and making a purchase on our website, you agree to our Terms and Conditions, as well as our Privacy Policy.
These Terms and Conditions apply to all individuals and entities interacting with SuperTechNova. Upon confirming your order, you will receive an email confirmation, and this transaction will be governed by these terms.
The terms and conditions, as well as all transactions conducted through this website and any non-contractual obligations arising from such transactions, are governed by English law. These matters are subject to the non-exclusive jurisdiction of the English courts.
Users must be 18 years or older to make purchases on our website. Individuals under 18 must have parental or guardian consent to engage in transactions. By accessing our website, you agree to comply with these terms and applicable laws.
Functionality
SuperTechNova aims to provide uninterrupted access to its website, but we may suspend access for maintenance or to remove unauthorized content. Access may be terminated or suspended as necessary for site improvement or security purposes.
Intellectual Property Rights
All content on the SuperTechNova, including text, images, designs, logos, and other media, is protected by intellectual property laws. Unauthorized use of this content is strictly prohibited.
Pricing and Promotions
All prices displayed on our website include VAT (for UK deliveries) but exclude delivery charges(if you select another shipping mode). Prices may change, and we reserve the right to cancel orders in case of pricing errors. Promotions offered online may differ from those in physical retail stores.
Standard Shipping
In general, we offer the standard shipping for all UK orders ( excluding Overseas Territories). The delivery time takes 4-6 working days after receiving your tracking code.
Please note that the timeframe of the Standard Delivery is estimated by logistics, we are not liable for the delays caused by the logistics upon the ‘Standard Delivery’ method.
Rush Order
We guarantee the delivery time will be within 3-4 business days after receiving the tracking code. If it doesn’t match this term, we’ll issue the additional shipping charges to you.
DOA
If you select the Insured shipping method, we guarantee any physical loss (including the item lost in transit) or damage to the goods by logistics up to the item value.
Q: How does it process while my product is damaged due to the logistics fault?
Delivery DisputeWe strive to ensure prompt delivery, but delays may occur due to unforeseen circumstances. If you experience issues such as missing items or delivery disputes, please allow us up to 5 working days to investigate the issue. Our customer service team will work to resolve any complaints efficiently. If necessary, unresolved complaints will be escalated to Consumer Arbitration.
For delivery disputes, resolution will be based on the findings of the courier’s investigation, and we will only provide the necessary files to facilitate this process.
We invite you to visit the page
Delivery → section Delivery Dispute for more information.
We accept multiple payment methods, including Link and credit/debit cards (Visa、 MasterCard and American Express). Please note that third-party providers accessed via our website are not governed by our terms and conditions, and we do not take responsibility for how they handle personal information. Payment methods are subject to validation and authorization checks. We shall not be held liable for any delays or non-delivery resulting from the failure of these checks or authorizations.
Changes Your Minds
Customers have the right to return the parcel within 30 days of receiving the item, without the need to provide a reason. The return period is determined based on the delivery date, as indicated on the Proof of Delivery (POD).
Returned items must meet the following conditions, or the refund process may be delayed:
- Returned items must include all accessories provided by the manufacturer and seller.
- All devices must be disconnected from any registered accounts and restored to factory settings; otherwise, the return procedure will be considered incomplete.
- Returned items should be in "New" condition, with the physical state of the product intact as it was when originally packaged by the manufacturer.
Wrong or Faulty
We will provide a repair, exchange, or refund if a fault occurs within 30 days if your product is malfunctioning or you receive a wrong item.
*It doesn’t apply to DOA issues.
If the fault arises within the product’s guarantee period, we will offer a prompt repair service. Please refer to the below section
Repair.
We reserve the right to inspect the product and verify the fault under any circumstances.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Please check more information on the page
Warranty → section Warranty Exclusions and Limitations.
DOA & Empty Parcel
If you have encountered a DOA (Dead on Arrival) issue, it indicates that the item has been damaged during shipping, likely due to physical impact.
If you notice any irregularities with the parcel, such as signs of it being resealed by the shipping carrier, please refuse the delivery and contact us immediately. In the unfortunate event that you receive an empty parcel, we kindly ask that you retain all packaging materials and contact us. Our team will assist in initiating a dispute with the logistics provider for further investigation.
Please help to fill out the
Form A within 48hrs after receiving your parcel. For more information, please visit the page
Return → section Wrong/DOA or Empty.
Refund
Refunds will be issued using the original payment method selected by the customer. For further details on the refund process, please refer to our refund procedures.
All refunds will be processed once the issue has been resolved, or upon receipt of the returned item that complies with our policies and terms.
Repair
We offer a 12-month guarantee on all orders (excluding accessories). If you experience any issues with your product, please complete
Form(B) to initiate the repair process.
For customers who purchased the extended warranty, an additional 1-year warranty will be provided.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Please check more information on the page
Warranty → section Warranty Exclusions and Limitations.
Common Questions about Return
If you have any issues with your purchase, please refer to the page ‘Help Centre’, and find the topic which matches with your issue, our customer service team will reach out to you within 1 working day.
Once the issue has been identified, our team will either provide a solution or request that you return the item. Please refer to the guidelines provided in the email for further instructions.
For your reference, our team will follow standard procedures upon receiving an after-sales inquiry. The solution provided will be tailored to the specific issue at hand.
Return item has to be matched with the follow conditions or we couldn’t process any action in the following procedure:
- The device must be disconnected from any registered accounts (such as Google or Apple accounts) and any personal locks (including PIN codes, passcodes, pattern locks, or Face ID).
- We recommend resetting your device before returning it. If the device cannot be powered on, please ensure it is removed from your online account settings prior to return.
Limitation of Warranty
Action Cameras, Casings, Bags, and Mobile Phones: Exceeding recommended limits will void the warranty.
Remote Control Toys: Exclusions for damage caused by crashes, overheating, electromagnetic interference, overloading, or defective batteries.
Our warranty covers only the purchased item itself and does not extend to any associated items.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Please visit the page
Warranty → section Warranty Exclusions and Limitations for more information.
You are responsible for maintaining the security of your account. We are not liable for any loss or damage arising from inadequate security on your part. Offensive or illegal messages are not allowed on our website, and we reserve the right to reject orders or remove objectionable content.
We strive to provide accurate item descriptions and pricing, but we cannot guarantee their absolute accuracy. Prices and product information are subject to change without notice.
By using the SuperTechNova website, you consent to our use of cookies in accordance with this policy. You can manage cookie settings through your browser to accept or reject cookies.
Manage Your Cookies
You can manage your cookie preferences in the following browsers:
Use of purposes
Enhancing User Experience: To remember preferences, login status, and items in the shopping basket.
Analyzing Website Usage: To monitor browsing behavior and improve website performance.
Measuring Advertising Effectiveness: To evaluate online advertising impact and deliver targeted ads.
Storing Preferences: To remember language and region settings for a personalized experience.
Types of Cookies
Strictly Necessary Cookies: Essential for website functionality during your session.
Performance Cookies: Collect data to improve website performance (all data is anonymized).
Functionality Cookies: Personalize your experience by remembering your settings.
Targeting Cookies: Store browsing history to deliver relevant advertisements.
You can block or restrict cookies through your browser settings, but this may affect certain website functionalities.
List of cookies we collect
Cookie Name <> Cookie Description
FORM_KEY: Stores randomly generated key used to prevent forged requests.
GUEST-VIEW: Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART: A link to information about your cart and viewing history, if you have asked for this.
STF: Information on products you have emailed to friends.
STORE: The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE: Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID: Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE: Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION: Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT: Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS: Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION: Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY: Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION: Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE: Facilitates translation of content to other languages.
Rumid: Targeting cookies used by Rakuten Advertising Affiliate Network. Rakuten Advertising Privacy Policy here (Expires within 365 days)
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Please note that the above sections should be integrated into your existing policy structure and format.
Policy Updates and Dispute Resolution
SuperTechNova may update this privacy policy and Terms and Conditions from time to time. Please review this page regularly to stay informed about any changes. For dispute resolution, we begin by engaging with our customer service team to explain your rights and guide you through the process. We handle each case individually and with care.
If you have any inquiries regarding our privacy policy, feel free to contact us at
[email protected]Last updated: 28 May 2024
