Return Guideline
At Supertechnova, we are committed to ensuring all our customers are satisfied with our products.
If you are not fully satisfied, we are happy to accept returns of new, unused items within 30 days of receipt. Please ensure that the item is also returned in its original packaging.
If you are not fully satisfied, we are happy to accept returns of new, unused items within 30 days of receipt. Please ensure that the item is also returned in its original packaging.
Action
Period
Within 30 days from the delivery date
Return the goods
Within 14 days from notifying us
Get the refund
Within 14 days after returning the goods
Malfuctionning Device
30-Day Return Policy: You may return a faulty product for an exchange or refund within 30 days of delivery.
Eligible scenarios for returns or exchanges include:
- The product arrives defective and cannot function properly.
- The item received is significantly different from what was ordered.
- The product arrives defective and cannot function properly.
- The item received is significantly different from what was ordered.
Upon verification of the issue, please contact us and fill out the Form B to initiate an exchange or refund.
Changed Your Mind
If you change your mind, we offer two options: a refund or an exchange. You may return the product for an exchange or refund within 30 days of delivery.
Eligible Scenarios Include:
- The item does not meet your requirements
- You have decided to no longer keep the purchase.
- The item does not meet your requirements
- You have decided to no longer keep the purchase.
Upon receiving your request, our customer service team will get back to you within 1-2 working days to initiate the return process. A refund or an exchange will be executed after receiving your return.
Important Note
1. Unauthorized returns will not be accepted.
2. The item must be unused, in its original packaging, and in resalable condition.
3. Excessive handling of the item or packaging may result in a reduction of the refund amount.
4. Return shipping fees will only be covered for faulty goods or incorrect items.
5. During the returns process, we may request the product serial number or similar information to verify the item’s origin.
6. Your consumer rights remain unaffected by these policies.
7. Please note that we do not cover faults caused by accidents, neglect, misuse, or normal wear and tear.
8. If you’ve encountered receiving a defective item which is caused by logistics, please refer to the section Wrong/DOA or Empty in this page.
1. Unauthorized returns will not be accepted.
2. The item must be unused, in its original packaging, and in resalable condition.
3. Excessive handling of the item or packaging may result in a reduction of the refund amount.
4. Return shipping fees will only be covered for faulty goods or incorrect items.
5. During the returns process, we may request the product serial number or similar information to verify the item’s origin.
6. Your consumer rights remain unaffected by these policies.
7. Please note that we do not cover faults caused by accidents, neglect, misuse, or normal wear and tear.
8. If you’ve encountered receiving a defective item which is caused by logistics, please refer to the section Wrong/DOA or Empty in this page.